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Frequently Asked Questions |
Can I create web surveys?
How do web surveys work?
Can I customize the way my web survey looks?
How
many
licenses do
I need to
purchase?
What kind of questions can I create?
What is the privacy policy for web survey
responses collected via the SurveyGold web site?
Are there limits to the size of a question, a response,
or the number of questions or responses?
Can I conduct more than one survey at a time?
Are there any additional costs associated with SurveyGold process my
web survey responses?
Where can I purchase SurveyGold?
For technical questions visit our
Support FAQ page.
Any questions we missed?
Please
email us so we can answer them for you.
Q:
Can I create surveys for the web?
A: Yes. SurveyGold can create a web
survey form. It is a single web page that can be placed on any web
server on the planet. It can also be distributed as an email attachment
or (for surveys of staff at a particular organization) placed in a
common network folder.
The web survey form that SurveyGold
creates can process submitted responses in one of two ways.
Web Survey Processing Option 1:
Receive Responses Via Email
SurveyGold emails survey responses directly to you. This is
ideal for online registration forms and questionnaires that do not
require analysis. If you choose this option and want to report and
analyze the results, you must enter the responses manually via the
Conduct Survey feature of SurveyGold.
Web Survey Processing Option 2:
Automatically Collect Responses
SurveyGold automatically collects web survey responses into the product
for analysis and reporting. This feature, referred to as a "round-trip"
web survey, eliminates the manual entry of survey responses into the
product.
Distributing Your Web Survey
Your SurveyGold web survey form is a single file that can be distributed
in the following ways:
- On your web server - ideal for
surveying respondents via the Internet
- On a network folder - ideal for
surveying respondents within your organization
- Via an email attachment - ideal for
when a web server or file server is not available
Customize Your Web Survey
You can customize the look and feel of your web survey form. Choose your
own color and font preferences. You can even add your own custom logo. Specify which questions are required and
which are optional. You can even use display your own custom
confirmation message. SurveyGold web
survey forms optionally provide a "ballot-box stuffing" feature which
prevents a respondent from submitting more than one set of responses to
your survey.
Easy Does It
No knowledge of HTML or web programming is required. Users
inside of companies do not have to hassle with getting Information
Technology staff involved as there is no software to install on your
network servers. No email program is required for the respondent who is
completing the survey. You can conduct any number of web surveys at the
same time. SurveyGold keeps track of which responses go with which
surveys.
Q:
How do web surveys work?
A: Web
surveys can be processed in one of two ways. Both ways require that the
respondent's browser be connected to the Internet at the time they push
the Submit Your Responses button in the web survey form. This is because
the program (called a script) that processes the responses resides on
the surveygold.com web site.
The
first way a web survey response can be processed is via email. Simply
said, when the respondent clicks on the Submit Your Responses button in
a web survey form, the responses are emailed immediately to the survey
author. (Note, unless you are conducting surveys for someone else,
you are normally the survey author.) SurveyGold knows the email
address of the survey author because it requires it at the time the web
survey is created. The net result is a message in the survey author's
email In Box that contains web survey responses from a particular
respondent. These responses must then be manually entered (via the
Conduct Survey tab) into the SurveyGold product in order to create
reports, analyze results, export to Excel, etc.
The
second way, referred to as a
"round-trip"
web survey, provides relief from the re-entry of responses into
SurveyGold. When a respondent clicks the Submit Your Responses button in
a web survey form, the responses are stored temporarily in a file on the
SurveyGold web site. Each newly submitted web survey creates yet another
file. For example, if 50 people submit responses, then 50 web survey
response files get created on the SurveyGold web site. These files are
in a folder that only the survey author can access. To be more specific,
the only way to access this folder is via the survey author's SurveyGold
product by clicking the Get Web Responses button in the CONDUCT SURVEY
tab. (It couldn't be easier or more secure.)
This is
what happens when the survey author clicks on the Get Web Responses
button in SurveyGold:
- SurveyGold
connects to the surveygold.com web site
-
SurveyGold downloads each web response file to the PC
- SurveyGold
permanently deletes each web response file from the surveygold.com
web site
- SurveyGold
automatically imports the contents of each web response file into
the SurveyGold product that resides on the survey author's PC.
Q:
Can I customize the way my
web survey looks?
A: SurveyGold provides you with
many options for customizing the look a web survey.
For questions with choices, you can customize how they appear via the
Response Style tab in the question properties sheet. Here you can
specify the number of responses required. If "Only one response" is
selected, the choices can be displayed as either radio buttons or a
drop-down menu. If "Any number of responses" is selected (or if you
enter a number other than 1), the choices can be displayed as either
checkboxes or a drop-down menu allowing multiple responses.
For questions without choices, you can
also customize how those responses appear via the Response Style tab in
the question properties sheet. Here you can specify the number of
responses required. If "Only one response" is selected, the response
field can be displayed as one-line text box or a scrolling text box. If
you require a specified number of responses, enter that number and
SurveyGold creates that number of response fields as either a one-line
text box or a scrolling text box depending upon which you choose. If
"Any number of responses" is selected, SurveyGold creates three response
fields as either a one-line text box or a scrolling text box depending
upon which you choose.
You can also choose color and font
preferences for every type of element in the web survey form. You can
even define your own custom visual formats and recall them for later use
on any web survey form
Q:
How many licenses to I need to purchase?
A: Simply said, each survey author must purchase a SurveyGold license.
An "author" is someone who installs a SurveyGold software product on
their workstation computer and then uses it to define surveys, conduct
surveys via web/phone/paper, collect responses and create reports from
the collected survey responses.
SurveyGold software licenses may be purchased in one of two ways: an
individual license or group license. Determining which kind of license
you need to purchase comes down to the following factors:
- Are you purchasing as an individual or on behalf of a
business/institution?
- If you are purchasing SurveyGold for a business/institution:
- Who is making the purchase?
- How many people need to author surveys?
The following chart recommends the correct type and quantity of licenses
to purchase.
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Which Kind Of SurveyGold License Do I Need To
Purchase?
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Purchasing For
|
Who Is Making the Purchase
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Number of Survey Authors
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Recommendation
|
|
Individual Person |
Self |
1 |
Individual License |
|
Business/Institution |
Self |
1 |
Individual License |
|
Business/Institution |
Purchasing Agent |
2 or more |
Group License |
|
Individual License
An
individual license allows you to
install SurveyGold on a specific author's computer. So, if you are an
individual or are the only person in your business/institution that
needs to author surveys, then you only need one individual license. If
multiple people in your business/institution need to author surveys,
then you need to purchase group license.
Note: It is not necessary to purchase a group license to conduct
web surveys. You can conduct web surveys with an individual license.
Group License
If the person purchasing the software is a purchasing agent from your
organization and/or if you have two or more people who need to author
surveys, then it is more desirable to purchase a group license. A group
license allows you to install SurveyGold on the computers of specified
authors. It also allows a group license manager (i.e., purchasing agent
or software license administrator) to manage the SurveyGold licenses and
users through an online group license portal.
Volume Discount on Purchases for
Multiple Authors via Group License or 25-User Group License Pack
When purchasing a group license for two or more authors, volume
discounts apply. Specific volume pricing information is available via
the online order forms on the
Purchase SurveyGold
web site page.
Q:
What
kinds of questions can I create?
A: SurveyGold supports the following
kinds of questions:
While conducting a phone or paper-based
survey, SurveyGold also allows you to capture any comments a respondent
may
make or write on the survey form.
When conducting a web survey, questions
and respondent data fields can be specified as required or optional. If
you choose to make some questions or respondent data fields required,
then the web survey form can only be submitted successfully when all
required questions or respondent data fields are completed by the
respondent. If a respondent inadvertently omits a required question or
respondent data field when they click the "Submit Your Responses"
button, they are informed of the missing information and prompted to
complete the required fields.
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Note: SurveyGold automatically creates a politely-phrased
message instructing the respondent which required web survey
fields are missing and how to go back and complete them. If you
prefer, you can also specify your own custom message. |
Q:
Are there limits to the size of a question, a response, or the
number of questions or responses?
A: SurveyGold excels in this area.
SurveyGold organizes surveys into groups of questions called sections.
Each survey must contain at least one section. A section can have an
unlimited number of questions. There is no limit to the number of
respondents that can participate in a survey. There is no limit to the
number of choices for a given question. There is no limit to the number
of individual responses that you can allow for a given question.
Questions can be phrased with up to
16,000 characters. Likewise, each individual response provided by a
respondent to a question can be up to 16,000 characters. This applies
even if a question allows multiple responses to a question. Each
individual response can be up to 16,000 characters in length. So, there
is really no practical limit to the length of an individual response
Q:
Can I conduct more than one survey at a time?
A: Absolutely! You can conduct as many
surveys concurrently as you like. You can even conduct the same survey
using the Web, paper questionnaires and over the phone.
Regarding Web surveys, SurveyGold
automatically detects which responses are associated with a particular
survey. When you download responses by clicking the "Get Web Responses"
button, SurveyGold automatically associates the responses with the
appropriate survey for reporting and analysis.
Q:
Are there any additional costs associated with SurveyGold process
my web survey responses?
A: The only cost to you is the price of
the software. Unlike other web survey software products, there are no
pay-per-response charges. You may conduct any number of surveys for
yourself or others with a single copy of SurveyGold.
Q:
Where can I
purchase SurveyGold?
A: Golden Hills Software, Inc.
distributes and sells SurveyGold exclusively via the Internet. You can
download the complete
product from this web site. The product operates in a 30-day time
trial mode. When you purchase a product license you receive a
registration code which you enter into the product. This ends the time
trial mode for the product that you downloaded from surveygold.com. Any
survey data you have defined or collected during the trial period still
resides in the database of your SurveyGold software.
You can
purchase SurveyGold
via our online e-commerce partner RegSoft.
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