Included with every purchase of a new
SurveyGold software license, SurveyGold Plus is a renewable, annual,
flat-rate subscription service that activates the web-enabled features of
SurveyGold software as follows:
Distribute Web Surveys Online
Host web survey forms on www.SurveyGoldPlus.com,
your own web
site or any web site.
Unlimited Web Surveys
Provides the ability for a survey author to create and conduct
unlimited web surveys and collect unlimited responses.
Software Updates
Provides the ability to download and install the most up-to-date
version of SurveyGold software, even major releases.
Internet-Enabled Features
Provides access to new Internet-enabled SurveyGold features as they
are released.
Frequently Asked
Questions
When do I buy a SurveyGold Plus
subscription?
How much does a SurveyGold Plus
subscription cost?
How do I buy a SurveyGold Plus
subscription?
How do I access the SurveyGold Group
License Management Portal to buy software and subscriptions for my
institution?
How does SurveyGold Plus affect
SurveyGold 7 users?
Is a SurveyGold Plus subscription
required to continue using SurveyGold software?
Do I need SurveyGold Plus if I do not
use SurveyGold to create web surveys?
What other Internet-enabled features
are available?
Q:
When do I buy a SurveyGold Plus subscription?
A: When you buy a SurveyGold Plus
subscription depends upon what version SurveyGold you currently
use.
- SurveyGold 7 (or Previous
Version) User
As a registered user of SurveyGold
7 software (or previous version), you can purchase an upgrade to
SurveyGold 8, which includes a one-year SurveyGold Plus
subscription, after launching the SurveyGold 8 software for the
first time. The Plus Activation wizard takes you through the
process of activating a seven-day trial subscription. Then,
clicking any of the Buy Now buttons takes you to an online order
form where you can complete your SurveyGold 8 upgrade purchase,
which includes a one-year SurveyGold Plus subscription.
Immediately after your order is processed, your annual
subscription is activated and replaces the trial subscription.
As a trial user of SurveyGold 8
software, you are entitled to a 30-day trial to SurveyGold Plus
that coincides with the 30-day trial evaluation of SurveyGold
software. Therefore, it is not necessary to buy a SurveyGold
Plus subscription in order to receive its benefits during the
SurveyGold 8 software trial period. After the 30-day trial, to
continue to use the software you must purchase a SurveyGold 8
software license. The purchase price includes a one-year
SurveyGold Plus subscription which enables all the benefits for
your first year of use starting from the date of purchase.
Any SurveyGold 8 user who has an
active or expired SurveyGold Plus subscription can maintain the
benefits of the SurveyGold Plus subscription for an additional
year by purchasing a subscription renewal. The time to purchase
a one-year SurveyGold Plus subscription is during the renewal
period which occurs during the last 90 days of the active
subscription period or any time after your paid subscription
expires. If your subscription renewal purchase occurs within the
last 90 days of the paid subscription period, the SurveyGold
Plus subscription expiration date for your software is
automatically extended for one year. If your purchase occurs
after the expiration date of your most recent paid subscription
period, the SurveyGold Plus subscription for your software is
automatically activated for one year from your date of purchase.
Q:
How much does a SurveyGold Plus subscription cost?
A: Flat-rate pricing is something
our customers value so that there are no surprises with the
ongoing use of the Internet features of SurveyGold. The annual
SurveyGold Plus subscription price is $75 (US dollars) per
license holder ($50 per license holder for non-profit/academic
institutions).
Learn more about special pricing for non-profit and academic
institutions.
Q:
How do I buy a SurveyGold Plus subscription?
A: The method for purchasing a
subscription differs for individual software license holders and
institutional license holders.
- Individual License Holder
If you are purchasing a SurveyGold
Plus subscription for yourself that means that you are the
software license holder and you complete the subscription
purchase as follows:
- SurveyGold 7 (or Previous
Version) User Upgrading to SurveyGold 8
- Download and install the most
current SurveyGold 8 software from this web site.
- After installing your SurveyGold
software, launch SurveyGold and follow the on-screen
instructions for purchasing your SurveyGold Plus subscription
online.
- A SurveyGold Plus subscription
for your software is automatically activated for one year from
your date of purchase.
- SurveyGold
8 Trial User Purchasing SurveyGold Software for the First Time
- Download and install the most
current SurveyGold 8 software from this web site.
- After installing your SurveyGold
software, launch SurveyGold and follow the on-screen
instructions for purchasing your SurveyGold Plus subscription
online.
- A SurveyGold Plus subscription
for your software is automatically activated for one year from
your date of purchase.
- SurveyGold 8 User Purchasing
a SurveyGold Plus Annual Renewal
- Launch your SurveyGold 8
software and follow the on-screen instructions for purchasing
your SurveyGold Plus subscription renewal online.
- If your subscription renewal
purchase occurs within the last 90 days of the paid subscription
period, the SurveyGold Plus subscription expiration date for
your software is automatically extended for one year. If your
purchase occurs after the expiration date of your most recent
paid subscription period, the SurveyGold Plus subscription for
your software is automatically activated for one year from your
date of purchase.
- Institutional License Holder
If your institution is purchasing a
SurveyGold Plus subscription for you that means that your
institution is the software license holder and your purchase
must be completed as follows:
Contact the
person in your institution responsible for managing software
licenses (referred to here as a group license manager)
and request that they purchase your SurveyGold Plus
subscription online through our SurveyGold Group License
Management Portal.
If this is a
new software purchase, it includes a one-year SurveyGold
Plus subscription. Simply follow the instructions you
receive via email from your group license manager for
downloading, and installing your software.
Q:
How do I access the SurveyGold Group License Management
Portal to buy software and subscriptions for my institution?
A: The SurveyGold Group License Management Portal
is a online web site provided by the publisher of SurveyGold designed to
facilitate the management of multiple SurveyGold software licenses and Plus
subscriptions across an institution (e.g., company, academic institution,
organization).
In the institutional context, it is commonplace for the SurveyGold software to
be moved from one computer to another due to reassignment or departure of staff,
for a set of annual subscription renewals to be ordered in a single order, etc.
The portal facilitates these activities between group license manager and end
users in an auditable way that complies with the our software license agreement
and minimizes the cost of ownership to the organization.
If you are a software group
license manager for your institution,
request access to the Group License Management
Portal.
Q:
How does SurveyGold Plus affect SurveyGold 7 Users?
A: As a registered user of
SurveyGold 7 (or any previous version) you must purchase a
SurveyGold Plus subscription to use the SurveyGold 8 software.
(Refer to the topics on
when to buy and
how to buy for details.)
You May Continue To Use Your
SurveyGold 7 Forever
Purchasing SurveyGold 8 is not
compulsory. As a SurveyGold 7 (or earlier version) software
licensee you are granted perpetual use of your SurveyGold
software. This means that you may continue to use your existing
SurveyGold 7 (or earlier version) software to access all of your
SurveyGold data, create and conduct surveys, collect and
view results, and produce reports and analysis just as you
always have. However, your ability to conduct web surveys and
collect web survey responses is affected as described in the
next paragraph.
SurveyGold 7 Web Survey
Capabilities End One Year After the SurveyGold 8 Release Date
As a registered user of a
SurveyGold 7 software product (or an earlier version), your
ability to conduct web surveys ends one year after of the
release of the SurveyGold 8 software. This is done to be
consistent with the annual SurveyGold Plus subscription plan
offered to all customers.
The release date of SurveyGold 8
was November 10, 2006. Therefore, a registered user of
SurveyGold 7 (or earlier version) software had the ability to
create and conduct web survey forms through November 10, 2007.
After that it is necessary to purchase a SurveyGold Plus
subscription to enable the web survey capabilities.
Guidance for SurveyGold 7 Site
License and Corporate License Holders
SurveyGold 8 and subsequent
versions are not available via site or corporate license
agreements. Therefore, it is necessary for those existing
SurveyGold 7 (and earlier version) site license holders to
upgrade each license holder via a Plus subscription.
If you have a site license or
corporate license for SurveyGold 7 (or an earlier version of
SurveyGold) you can upgrade any deployed instance of SurveyGold
by purchasing a SurveyGold Plus subscription for that instance
of SurveyGold. For example, if you have deployed 20 instances of
SurveyGold software under your license agreement, you could
upgrade them by purchase 20 SurveyGold Plus subscriptions (one
for each SurveyGold license holder on a workstation).
Learn more about non-profit, government and academic pricing and purchasing
procedures.
Q:
Is a SurveyGold Plus subscription required to continue
using SurveyGold software?
A: No. You are not required to
buy a SurveyGold Plus subscription to keep using your current
SurveyGold software. This is because your SurveyGold software
license agreement is a perpetual license, which means that you
can use the SurveyGold software that resides on your computer
forever.
You may continue to use your
existing SurveyGold software to access your data, create and
conduct surveys, collect and view results, and produce reports
and analysis just as always. If you use SurveyGold 8, you need
to have an active SurveyGold Plus subscription to conduct web
surveys. If you use SurveyGold 7 (or earlier version), you have
the limited ability to conduct web surveys as described in the
next paragraph.
SurveyGold 7 Web Survey
Capabilities End One Year After the SurveyGold 8 Release Date
As a registered user of a
SurveyGold 7 software product (or an earlier version), your
ability to conduct web surveys and collect web survey responses
ends on the one-year anniversary of the release of the
SurveyGold 8 software. This is done to be consistent with the
annual SurveyGold Plus subscription plan offered to all
customers.
The release date of SurveyGold 8
was November 10, 2006. Therefore, a registered user of
SurveyGold 7 (or earlier version) software had the ability to
create and conduct web survey forms through November 10, 2007.
After that it is necessary to purchase a SurveyGold Plus
subscription to enable the web survey capabilities.
Registered Users of SurveyGold 8
and Later Versions
As a registered user of a
SurveyGold 8 software product (or a later version), unless you
purchase a one-year subscription renewal your SurveyGold Plus
benefits end on the expiration date of your current SurveyGold
Plus subscription. Even if your subscription expires, you may
still use your SurveyGold software and use all of the features
except for the Internet-enabled features of SurveyGold Plus.
Q:
Do I need SurveyGold Plus if I do not use SurveyGold to
create web surveys?
A: The ability to create web
survey forms is only one of the Internet features enabled to
SurveyGold 8 users through SurveyGold Plus. If you do not create
web survey forms, you can still benefit from a SurveyGold Plus
subscription as it provides you with all the capabilities of the
most up-to-date version of the SurveyGold software and other
Internet-related features
Q:
What other Internet-enabled features are available?
A: While the following
information is not meant to be construed as a commitment to
deliver the feature, here are some of the Internet-enabled
features under consideration to be made available to SurveyGold
Plus subscribers in the future after SurveyGold 8 is released:
Enabling the
real-time collection of web survey responses into SurveyGold
without any human intervention.
This means that a survey author would never again be
required to click the Get Web Responses button.
-
Facilitating a
user-defined online community of SurveyGold users who share
surveys and results. This means that a survey author who
is using the survey sharing feature can distribute surveys
to their own customized community of SurveyGold users
without the need of email.
-
Enabling the
management of a web survey campaign.
This means that the
SurveyGold user can more effectively determine whether or
not specific members of their respondent list have
responded to a web survey without compromising the
anonymity of the responses collected. This also means that
the SurveyGold user can know which respondents should
receive reminder emails.
-
Providing
immediate polling results and test scoring results to a web
survey respondent. This means that a student taking an
online exam can see their graded exam immediately after
submitting their web survey form.
Product Notice -
Revision: 8 - Published September 10, 2008
